Shipping Policy
Prompt, secure, and dependable delivery of authentic gemstones to customers worldwide from Jaipur, India
Your Shipping Journey
Track your order from placement to delivery with our transparent shipping process
Order Placed
Your order is confirmed and payment processed
InstantProcessing
Careful wrapping and preparation
1-2 business daysShipped
Package dispatched with tracking
Same dayIn Transit
On its way to your location
3-25 daysDelivered
Safely delivered to your doorstep
CompleteLocations & Processing
Shipping From
Jaipur, India - Worldwide delivery to make authentic gemstones accessible globally.
Processing Time
Standard: 1-2 business days With drilling/certification: +3-5 business days
Tracking & Changes
Order Tracking
Tracking information sent via email within 1-2 business days of shipment.
Address Changes
2-hour window after order placement. Contact us immediately for changes.
Delays & Support
Possible Delays
Weather conditions, customs procedures, or unexpected situations may cause delays.
We'll Keep You Updated
Our team actively monitors every parcel on a daily basis to ensure we have the latest updates on your shipment. If we notice anything unusual, you’ll be promptly notified by email.
Need Help with Your Shipment?
Don't hesitate to contact us with any shipping inquiries or concerns
Shipping FAQs
Yes, we ship worldwide to over 195 countries. We offer both standard and express shipping options to ensure your gemstones reach you safely, no matter where you are located.
Our shipping costs are:
- Standard Shipping: $5 worldwide (10-25 business days)
- Express Shipping: $24 worldwide (3-10 business days) - FREE on orders over $349
You will receive tracking information via email within 1-2 business days of your order being shipped. The tracking number will allow you to monitor your package's progress throughout its journey.
Address changes can only be made within a 2-hour window after order placement. Please contact us immediately if you need to update your shipping address. Once the order has been processed, address changes may not be possible.
Delays can occur due to weather conditions, customs procedures, or unexpected situations. If your package is delayed, our team will proactively contact you and take appropriate steps to resolve the issue as quickly as possible.
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