Return & Refund Policy

Returns are rare for us, and we accept them under specific conditions. Please read our return policy ahead to make sure that your order is eligible for a return.

We understand that sometimes you may have to return the products and we are here to assist with that. Please follow the following steps to start a return:

Original shipping charges are not refundable. International returns are accepted but we are not liable for extra customs costs or delays.

We assure you that your refund will be handled by us and processed as quickly as possible. We understand the position you are in and expect some time to process things on our end.

Some items can not be returned or refunded. There are specific conditions for them. Items that are not eligible for a refund or return include:

At GemstonesForSale, every stone goes through a triple-check process before shipping to guarantee it matches exactly what we’ve committed. While mix-ups or transit damage are extremely rare, we’re always here to resolve any issue quickly and fairly.

Delivery fees, import duties, and taxes are not collected at checkout and may be charged separately by customs. For international returns, customers are responsible for return shipping and duties, except in cases where the product arrives damaged or incorrect.